State your shipping charges clearly
Just be sure that when you list your item, you are very clear in stating your shipping charges and policies. Everyone who shops on eBay expects to pay shipping charges. If you clearly state what your charges are, the burden is completely on your customer. Customers who feel a seller’s shipping charges are too high are free to move along and shop with someone else. But if you clearly state your charges and a buyer wins your auction, it’s her responsibility to live up to the shipping charges you published in your listings. If she then gets back to you to ask you to adjust the shipping charges, you are within your rights to decline. She should have made that decision before bidding, and you are under no obligation to comply with her request.
At the same time, calculate your shipping fees carefully and then be prepared to live with them even if they turn out to be wrong. You’ll get better at estimating your shipping fees with experience, but you must abide by your estimates from the very beginning. Every seller has sent out packages and taken a hit on the shipping fees. You can’t go back to the buyer after the auction ends and explain that you made a mistake, and you’ll need more money for shipping. That’s just wrong. So be prepared to take one for the team. You’ll be more accurate in your estimate the next time around.
On another note, you can use your shipping and handling charges as a marketing tool and an incentive to get your customers to bid on your items. Buyers appreciate low shipping charges, and eBay statistics prove that keeping your costs as low as possible makes it more likely for you to get increased bids on your auctions. Since you’ve already learned how to get free or very inexpensive shipping supplies, consider cutting your shipping and handling charges to the bone to entice customers to bid on your items. In this way, your shipping and handling charges will not only cover the expense of sending your items on their way, they will also become part of your overall marketing strategy.
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